Using bt399 Terms and Conditions — Everything transparent & clear

Welcome to bt399. These Terms & Conditions apply to the bt399 platform and all its services. By creating an account or using the site, you confirm that you have fully read, understood, and agreed to these terms.

Bt399 is a trusted online gaming and Sports Betting platform for users in Bangladesh. We believe that long-term credibility can only be built through transparent and fair operations. That's why our Terms & Conditions are written in plain language so every user can understand them with ease.

These Terms & Conditions apply alongside bt399's Privacy Policy and Responsible Gaming Policy. In the event of any dispute, the decision of bt399 shall be considered final.

The following requirements must be met to open an account and use bt399's services:

• You must be 18 years of age or older.
• Online gaming is not legally prohibited in the country where you reside.
• You are playing in your own name and with your own funds — not on behalf of anyone else.
• You are not a professional athlete or affiliated with any sports competition.
• You do not already have an existing account on bt399, nor has any previous account been closed or banned.

Bt399 may request a government-issued ID (NID, passport, or birth certificate) to verify any user's age and identity. Withdrawals may be held pending until verification is complete.

The following rules are mandatory for opening and managing an account on bt399:

• Each person may only register one account. If multiple accounts are found, all of them will be cancelled.
• Providing accurate and truthful information during registration is mandatory. The user is solely responsible for any consequences arising from incorrect information.
• Your account password must be kept strictly confidential. Do not share your password with anyone.
• Any unauthorized access or suspicious activity on your account must be reported to bt399 support immediately.
• Transferring or selling your account to another person is strictly prohibited.
• Enabling two-factor authentication (2FA) is strongly recommended to keep your account secure.

Bt399 supports all major payment methods available in Bangladesh. The following terms apply to deposits and withdrawals:

• The minimum deposit amount is BDT 500 and the maximum is BDT 500,000 per day.
• The minimum withdrawal amount is BDT 1,000 and the maximum is BDT 200,000 per day.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Account verification (KYC) must be completed before a withdrawal can be processed.
• Withdrawals are generally processed back to the same payment method used for the deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Bt399 may place a hold on any payment if money laundering or fraud is suspected.

Bt399 does not charge any hidden fees. However, your bank or mobile banking provider may apply their own charges, which are beyond bt399's control.

Bt399 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms. The general bonus policy is outlined below:

• The welcome bonus is available to new members one time only.
• Bonus wagering requirements typically range from 10x to 30x — varying by offer.
• Bonus funds cannot be withdrawn before the wagering requirement has been met.
• Only one account per household or IP address is eligible to receive bonuses.
• If bonus abuse is detected, bt399 may cancel the bonus and suspend the account.
• Any bonus not used before its expiry date will be automatically cancelled.

The following rules are mandatory when placing bets or playing games on bt399:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a technical error causes uncertainty in the outcome of any game, bt399 reserves the right to void that round.
• In Sports Betting, if an event is cancelled or postponed, the bet amount will be refunded.
• If unusual or suspicious betting patterns are detected, bt399 may suspend the account in question for investigation.
• Every game is powered by RNG (Random Number Generator) technology, ensuring fair and unbiased outcomes.
• Placing opposing bets on the same match (arbitrage betting) is prohibited.

Bt399 strictly prohibits the use of third-party software, bots, or automated betting systems. Any account found engaging in such activity will be suspended immediately, and funds held in the account may be forfeited.

Bt399 believes gaming is only enjoyable when done in a controlled and responsible way. We place the highest importance on the mental and financial well-being of our users.

• Users can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion is available for periods ranging from 24 hours up to 6 months, if needed.
• Once a cooling-off period is activated, you will not be able to log in or place bets during that time.
• The bt399 support team is available 24/7 to assist you with any issue.

Bt399 takes the protection of your personal information extremely seriously. Our full privacy policy Here Available. In brief:

• Your personal information is used solely for the purpose of providing our services.
• We never sell or share your information with third parties.
• Information may be shared with authorities where required by legal obligation.
• All data is protected with SSL 256-bit encryption.
• You may request the correction or deletion of your data at any time.

Users of the bt399 platform are required to abide by the following code of conduct:

• Disrespectful or offensive behaviour towards other users or bt399 staff is not permitted.
• Any form of fraud, hacking, or system abuse on the platform is strictly prohibited.
• Attempting unauthorized access to another user's account is strictly prohibited.
• The bt399 platform must not be used for any illegal activity.
• Using an account for money laundering or financing terrorism is strictly prohibited and punishable by law.

Bt399 may suspend or permanently close a user's account for any of the following reasons:

• If any part of these Terms & Conditions is violated.
• Registering with false or misleading information.
• Abusing bonuses or operating multiple accounts.
• Using fraudulent betting strategies.
• If the account has been inactive for an extended period (more than 12 months).
• Under the direction of legal or regulatory authorities.

Users may request account closure at any time through support. Before the account is closed, you will be given the opportunity to withdraw your verified balance, unless there are any fraud or rule violation claims pending.

Bt399 reserves the right to partially or fully update these Terms & Conditions at any time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified of any significant changes.
• Continued use of the platform after any changes have been made constitutes acceptance of the updated terms.

If you have any questions or concerns about these Terms & Conditions, please contact our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Click the chat button at the bottom right of the platform.
• Email: [email protected] (displayed as text only)
• Telegram: Via bt399's official channel.

We aim to resolve all complaints within 24 hours. Complex cases may take up to 72 hours.