Bt399's Privacy Policy — Your Data, Our Responsibility

Welcome to bt399. We understand how important personal data security is online. That is why bt399's Privacy Policy has been built with complete transparency — so you know exactly what we do and do not do with your information.

This Privacy Policy applies to the bt399 website and all its services. By using bt399, you agree to the terms of this Policy. If for any reason you do not agree, please discontinue use of the service and contact our support team.

We want every user in Bangladesh to fully understand their rights in their own language. Your data belongs to you — bt399 acts only as a responsible custodian.

Bt399 only collects the information genuinely needed to provide safe services, manage accounts, and meet legal obligations.

Bt399 uses the data it collects exclusively for the purposes listed below. It is not used for any other reason:

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and unauthorized access.
• To meet legal and regulatory obligations.
• To resolve user issues and provide customer support.
• To customize promotions and bonus offers (only with your consent).
• To improve platform functionality and usability.
• To promote responsible gaming and identify problematic behavior.

Bt399 does not use profiling or automated decision-making in any way that could negatively affect you. All significant decisions are made under human oversight.

Bt399 does not sell your data. However, in limited and specific circumstances, information may be shared with trusted third parties:

• Payment Provider: Minimum necessary information is shared to process transactions via Mobile Banking, Nagad, Rocket, or bank transfer.
• Identity Verification Service: Information may be shared with licensed verification agencies for KYC purposes.
• Legal authorities: Providing data in response to a court order or government directive is a legal obligation we are required to fulfil.
• Technology Service Provider: Limited data is shared with technology partners for hosting and security services.

Third parties who receive data from bt399 operate under strict confidentiality agreements and are not permitted to use that data for their own purposes.

Bt399 uses industry-standard technology and processes to safeguard your data. The core components of our security framework are:

• All data transfers are secured with SSL/TLS 256-bit encryption.
• Stored data is protected with AES-256 encryption.
• Passwords are never stored in plain text — only encrypted hashes are kept.
• Regular security audits and penetration testing are conducted.
• Automated systems are in place to detect suspicious logins and unusual activity.
• Server access is restricted to authorized personnel only.
• Data backups are performed regularly and stored securely in a separate location.

Bt399 uses cookies to improve website functionality and make your browsing experience smoother. The types of cookies we use are:

• Essential cookies: Essential for maintaining login sessions and ensuring account security.
• Functional cookies: Helps remember your preferred language, theme, and settings.
• Analytics Cookies: Used to understand which parts of the site are most visited, helping us improve our services.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling certain essential cookies may cause some features of the site to stop working.

Bt399 does not retain your data longer than necessary. As a general rule:

• Data for active accounts is retained from account creation until closure.
• Financial transaction records are retained for 5 to 7 years as required by law.
• Personal data is generally deleted within 6 months of account closure.
• Data from inactive accounts is scheduled for deletion after 12 months.
• In cases of fraud or legal disputes, data may need to be retained for an extended period.

As a bt399 user, you have full rights over your own data. You may submit any of the following requests:

• Right to Access: You can request to see all the information bt399 holds about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a commonly used, portable format.
• Right to object: You can object to the use of your data for specific purposes.

Due to legal obligations, certain data may not be possible to delete — in such cases, we will explain the situation to you in detail.

Bt399 does not provide services to anyone under the age of 18 and does not knowingly collect data from minors. Age verification is mandatory during our registration process.

Parents are advised to monitor their children's internet activity and use parental control software. To learn more about responsible gaming, visit our Responsible Gaming Read the page.

Bt399 may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered users will be notified of significant changes via email or in-app notification.
• Continued use of bt399 after any changes will be considered acceptance of the updated policy.

Visit this page regularly to stay up to date on how your information is being protected.

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please contact our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Click the chat button at the bottom right of the platform.
• Email: [email protected] (displayed as text only)
• Telegram: Reach us through bt399's official channel.

Identity verification may be required for requests to delete or correct data. We typically respond to all requests within 30 days.